Please make sure you change the name of your machine to a name that does not already exist on the Windows network. Due to the nature of Windows host naming, there is no list to check. There are no restrictions to how often you may change the name of your machine, so keep trying until it works.
Adding a few extra letters or numbers to the name usually solves the problem. Some firewalls will block VPN connections by default. You will usually have to enable your firewall to allow this traffic in order to use the College VPN. Please consult your firewall manufacturer's instructions. Due to the wide variety of firewall products now available we cannot offer specific advice on how to set up your firewall to allow the College VPN service.
You may experience some problems e.
Student and staff file space quotas
You may wish to disconnect your web browser from your service provider's web cache while you are using the College VPN. You do not need to specify the College cache because the VPN service will divert to it automatically. Reconnect your service provider's web cache connection when you are finished using the College VPN. This may be due to heavy network traffic at times of peak demand such as evenings and weekends.
You should be able to reconnect straight away. It is unlikely that your service provider email account will still work when you are accessing the College network remotely.
This is because service providers restrict access to their email service to their own networks. If you access the network remotely, your request to view your email account will appear to be coming from outside your service provider's network, so it will be rejected. To use your service provider email account, stop accessing the network and restart your service provider email client.
Home Administration and support services Information and Communication Technologies Self service Connect and communicate Accessing services when off campus Ways to get remote access Accessing shared drives off campus. Problems when using VPNs 1. Connect to map an H: I am having problems with my home Virgin router.
If your VPN settings are correct but you are still unable to connect, follow these steps: Look at the sticker on the back of router and locate the web address under Super Hub Settings or similar. Open a web browser on your machine and enter the web address. Enter the username and password on the sticker when prompted. Try setting up the VPN connection again. Note Steps are general as all routers are slightly different.
I am trying to connect from an Intercollegiate Hall. What ports and protocols does the VPN use?
Home directory (H: drive)
I get a message saying that my username is invalid. I get a message telling me there is a name conflict on the network. What does this mean? I have a firewall on my remote computer.
Mac | Administration and support services | Imperial College London
In some countries, VPNs are not legal. By relying on the use of VPN for our services, we either exclude or place customers in these locations at risk.
Staff and Students are advised to consider what they are trying to access and ensure that they will have access to this files from their designated destinations before departing. It is the responsibility of the individual to ensure that their data is located in a safe secured repository in line with the College's Data Protection Policy Section 4. If you have any questions regarding the college VPN Service, or would like advice on how to access the locations that you need to remotely please contact the ICT Service Desk.
For guidance on access using an Apple device running the latest operating systems, please these pages. Virtual learning environment Blackboard. All full-time members of staff are automatically given access. College provides connections to install special client software for staff who need to access ICIS remotely.
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Access ICIS remotely. Virtual Desktop Infrastructure or VDI is a service that enables you to access a Windows-based machine from any device, whether it be a tablet or a machine with a different operating system. Home Administration and support services Information and Communication Technologies Self service Connect and communicate Accessing services when off campus Ways to get remote access. Email account remote access Most web browsers, including Firefox, Google Chrome and Internet Explorer, can be used to access the College email system.