Just informative. All in all I would say this store is worth your time. Even if you were there before and had a bad experience, give it another shot. I am certainly glad that I did. This is my second CCO I've been to if only I could quit working and visit them all , and it was definitely more spacious and plentiful than the other one the Legends in Kansas. That being said, I didn't seem to find as many great MAC limited edition products at this one compared to the Legends.
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It may be the case that it was simply a bad time for the kind of products I was hoping for. It may be mainly limited edition items, but I'm a sucker for good makeup even if I have to buy 4 of something to ensure I have it for a while. Since they're a TRUE outlet store, their stock will vary from shipment to shipment. If you call and inquire about a specific item for instance, Bamboo eyeshadow by MAC , they can tell you if they have it in stock, but cannot give prices over the phone. I've only purchased MAC items from there. The items they carry may be from a limited edition collection, or may be an item from the permanent collection that was a little older I've found shadows there with a date code from just last year; the shadows are fine.
It was a pleasant surprise to me to find brushes here; they also have makeup bags and train cases from time to time. A plus for this store was the size. I've been to two other CCO's, and this one was easily twice the size. The clerks were all friendly, too. If you visit, make sure you ask if there are any eyeshadows, blushes etc of the line you're interested in in the back that aren't out.
While they have testers for the vast majority of product, there are sometimes things they don't have testers for. I love, love, love this store. Everytime I step into this store, I totally feel just like a kid in a candy store and before you know it, I'll have arm fulls of MAC cosmetics that would make any beauty junkie envy. The best part is when I finally go up to the counter to pay for it, I'm constantly amazed by how much I get for the price in comparison to my usual hauls at a regular MAC counter. I've discussed past and upcoming collections with some of the salespeople here and have always come away with insightful advice.
Of course, the selection is limited, but sometimes when you find those extra special and coveted limited edition items that aren't even in regular stores anymore, you just can't help but feel like you just won the lottery and most likely at a fraction of the price to boot! I love this store, I find that even with my occassional stopovers, they always seem to recognize me and will never fail to say a quick hello! Some products are old, The liquid makeup I purchased was old and rancid and not near the original color it should be.
Top 32 Reviews and Complaints about MAC Cosmetics
Wow, the store must have a policy in effect for opened items. It does not come out of the employees pockets. On the other hand there is a employee who is extremely nice and helpful. It's a pleasure to see her working. If the product is not fresh, it's really not worth the savings. Buyer beware. As a self proclaimed makeup junkie and an avid shopper, this place reeks of trouble for me. I love to shop but have never been crazy about the Chicago Premium Outlets so I hadn't familiarized myself with the bowels of this shopping mecca.
When I first got to the mall, I fumbled around looking for this mysterious store that I knew nothing about. Expecting to be disappointed due to my admittedly prissy attitude regarding cosmetics, I walked into the store after passing it twice to great delight. Instead of slim pickings and broken test palettes, I found a bright and well organized space filled with top department store brands at low prices. The staff was friendly and attentive, and willing to answer questions and offer testers they are out but little signs are posted indicated that you should ask to test. The prices are marked down significantly, and they offer some amazing finds for those of us who need a backup of our favorite limited edition items.
I found my lip gloss and bought the remaining stock oops. I've found some other great buys from previous collections, although I tend to stick to the eye shadows and powders for fear of the chemical decomposition as previous reviewers have indicated. The store also boasts a great selection of fragrances and professional grade cosmetic brushes.
For any beauty junkies out there, this is a must. Definitely worth battling the cold weather or the weekend crowds for, especially in a last ditch effort to find the one lip gloss that got away The Cosmetics Company Store Unclaimed This business has not yet been claimed by the owner or a representative. Claim this business to view business statistics, receive messages from prospective customers, and respond to reviews.
Monthly Trend. I was there a couple of days ago. Melissa M. Mary M. Asked them for help and they didnt even freakin hear me because they werent paying attention to customers only themselves. I usually LOVE this store! Sign Up Log In. Sign Up. Oops, we can't find your location.
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Methinks not. I've experienced better. I'm a fan. As good as it gets! Jordan O. Stop following Jordan O. Makeup haul. Was this review …? Useful Funny Cool Others will see how you vote! Heads up: From now on, other Yelpers will be able to see how you voted. Want to chime in? Liliana G. Palatine, IL 0 friends 1 review. Stop following Liliana G. Villa Park, IL 0 friends 60 reviews. Jenine L. Arlington Heights, IL 27 friends 5 reviews. Stop following Jenine L.
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Jessica D. Arlington Heights, IL friends reviews 56 photos. Stop following Jessica D. Amy B. Naperville, IL 0 friends 24 reviews. Brianna L. Stop following Brianna L. Melissa D. Elmhurst, IL 0 friends 4 reviews. Stop following Melissa D. Melissa T. This company is not yet accredited. To learn more, see reviews below or submit your own. Keep an eye on your inbox, the lastest consumer news is on it's way! A link has directed you to this review. Its location on this page may change next time you visit. When we arrived there were a lot of people in the store and all the make-up artists were busy, my friend's appointment was at 4pm and mine at 4: She went first, I kept waiting for my turn, it was 4: Finally the manager arrived in a hurry and did not even bother to clean my face before proceeding to make up, hydration was a lot to ask!
When I asked her why She didn't clean my face first, he got upset and threw 2 wet wipes for me to do it by myself. I was already nervous because I was shortening the time to get to the ceremony and I could not find another place to put on makeup at 5pm. I got tears from my nerves and the helplessness of not being able to do anything. The makeup artist who was attending my friend tried to solve the situation and, she gift me a lipstick.
So, I got another make-up artist, who did a good job, but I had never felt so mistreated in my life before. It should be noted that the service was not for free. The star is for the make-up artist who finally attended me. It was clear that I was waiting. While waiting for 10 minutes other customers demanded to be wait upon and the sales clerks enabled this rude behavior by letting them cut in front. I had purchased MAC Cosmetics before in London and loved the product and the service at the point that I was looking for more products to buy on that day in Amsterdam.
When I stepped in, the shop was empty, and the two Sales Attendants were chatting by themselves in local language - no greetings. I started looking around and trying on some lip pencils and after few minutes one of the girls approached me asking how she could have helped. I told her I was looking for a nude lip pencil and lipsticks to go with and she, after indicating me the area it was in front of me she continued what she was doing before, leaving me to check and choose by myself.
I had no idea which color was matching better my skin color so I kept on trying with no success. After that she came again, with serious face, asking if I had decided. I answered no, had a look around and left. I was definitely disappointed by the rudeness of the Attendants of such an international and actually good brand.
I've read a lot of negative reviews about MAC just now and I'm shocked. I've been using their product for a few years and it's my favorite and my go-to makeup. And out of all of them MAC is my favorite. I also like how I can choose colors for my palette. I don't know of any company that lets you do that. I love this product and would recommend it to anyone. Always try before you buy things. Now this makeup isn't cheap but it's highly pigmented and blends well. My favorite color is the smokey mauve.
You can use it for a smokey eye my favorite to do or a sweetheart look. As for the employees, unlike many other people who reviewed on here who had negative service, my service varies from expected service to great service. They always striked up conversation and got me what I wanted. I think MAC is the better makeup company out there. Hands down. MAC is a really good brand, the value for your money is great and you'll love how you look and how great it is to your skin. The product serves woman of every age group. For more information about reviews on ConsumerAffairs. The quality and selection of this make up brand is the best!
I have used it 25 years now and other than using Bobbi Brown as well are happy with the results. Minus 1 rating. Please teach these girls customer service skills. I stopped going to M. Cosmetics in the Macy's store in Aventura Mall, Aventura, Florida because of the rudeness of the girls behind the mac counter.
Yesterday was my 3rd and probably last visit to the M. Salesgirl Janelle was quite rude! I have many other options to purchase makeup! Human resources please train your girls in customer service or you will be losing customers. It would have to be the worst mascara I have ever bought and used.
The wand is thick so therefore my lashes become thick and stick together and it takes a very long time to dry. The applicator can be wound out straight or curved, I wished I had been told this before I purchased. Do not buy this product. There are many more out there that are cheaper and easier to use, that give you a professional look. She not only refused in a rude manner but also said to me that she does not like me.
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I asked for her manager. She got one of the other girls in the store and they both said they are tired of helping the customers and they are done for the day while it was just 3: I have been buying MAC products and I was treated this way, I went to buy eyelashes but I didn't buy them and even today I have not bought because of this rude behavior.
This should be escalated because such people should not be in customer facing environment. MAC had great service. Love the concealer, works wonders. I also love their lipsticks because they have a variety of colors. I do like the lipsticks colors and somehow they wear for the most part, seemingly allergic to something in their eyeshadow and only theirs? I sent them these photos along with a message on their Facebook page as the store I purchased from is 25 miles away. They responded to take them to the store for exchange too far plus first one gone , and then gave me an address to customer or consumer care to write to which I did and NEVER heard back from them.
I bought through Mac in Ulta and that is an issue in itself. But my nearest Mac store is an hour and a half away, boo. I went for makeup at 3 and the lady asked me if I want lashes or mascara and I asked the lady if the lashes were included in the R for makeup and she said yes. When I was done and paid R she came back and said it's short R for lashes. We debated and since I was late I paid and left. I am not happy at all. Please see this matter through and get back to me.
How can I pay R for fake lashes. Thank you!!! Bought liquid lipstick from Nykaa Very much dissatisfied with the product. Very thick and does not spread on the lips evenly and give appearance of paint rather than lipstick Already using SO ME and very happy with it. I started out purchasing Mac as a permanent makeup solution for fashion, media, social outing, and professionalism. I went back the Carlsbad Mall and was approached by a saleswoman, demonstrating how to use the Mac makeup for under eyes. I did not agree with the saleswoman at the time and I said, "No thank you, I just need a eye liner, over from there.
The saleswoman jumped in my face and I went forward and landed near her work chair but was not sitting. The saleswoman say, "You're already over here, just allow me to put this, do your eyebrow, eyeliner. By then the lady at the checkout had left and returned and walk to me to say, "Just let her put on the makeup. You're on your own. The saleswoman asked the checkout lady, "Do you prefer liquid or the old eyeliner pencil?
I have it now. Just sit back and let me. Love Mac products, however their lipsticks don't last on your lips for a long time. The Liptensity line is supposed to last for hours but doesn't last for longer than 15 mins. Mac has changed its formula in their lip gloss by adding coconut oil. I have noticed since wearing the Lush Glass my lips burn and peel which cause me to have to now moisturizer my lips before gloss or completely stop using gloss because of the change in the formula. I got a cosmetic kit from MAC in January When I got the kit I realized that both lipsticks included are dried out and low quality.
Not even an email of explanation! I am so unhappy! Don't buy from them! I need to add that I also got some other products that I liked, but this one was more pronounced to me, so I would give 0 stars if I could! From personal experience. Although it fits my skin tone better than most details are skipped on product longevity. The product is good and has a variety of products for all skin tone. Very innovative company for women of all diversities.
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Quality products. Fun and special themed collections. Not tested on animals in the US. I love their innovative products and colors. They are a bit pricey but they last a long time and they have unique collections. Negative - It concerns me that their products sold out of the US may be tested on animals as I emailed them about this. I love the variety of colors in the MAC line. I especially love the lipstick because the color you see in the tube is the color that goes on my lips! It doesn't change!
It last longer on my face and a Latin it's hard to find makeup that define your skin and with Mac I found it. I love the products but I hate customer service. The lack of Hispanic employee to understand our need and skin make it hard to shop in the store. Foundation is smooth and gentle. Good shades to choose from, lip gloss great colors. Blush very smooth and stays for a long time. Eye pencil goes on smooth. It stays for quite a time, doesn't go smudgy. If it waterproof it stays for a long time.