Printers appear offline when an issue prevents them from printing and communicating with the computer. In most cases, basic troubleshooting steps can resolve offline printer notifications. On a Mac, an offline printer is indicated by an exclamation mark inside of a triangle. Once you resolve the issue preventing your printer from coming online, you can resume print jobs and get back to managing your business.
In extreme cases, you'll need to reset the printing system and reinstall your printer to get back to work. Check to see if the printer has adequate paper to complete your print jobs. Add more paper if necessary. Check the printer dialog or look inside the printer to identify any paper jams. Refer to your manufacturer's instructions for clearing a paper jam if one is present.
Open the printer and check the ink cartridge levels if the cartridges have a window to view the ink levels. Otherwise, check your printer software to see if any low ink warnings are presented.
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In most cases, you can press "OK" or a similar button on the printer to dismiss low ink warnings and get your printer back online. Make sure the computer trying to access the printer is on the same network as the printer, if you have a printer that connects over your business network. Select "Reset Printing System. As a professional writer, she has written for Education. Martin contributed English translations for a collection of Japanese poems by Misuzu Kaneko.
She has worked as an educator in Japan, and she runs a private voice studio out of her home. She writes about education, music and travel. Skip to main content. Basic Troubleshooting Sequence 1. Click the "Apple" menu and select "Restart" from the drop-down menu. Reset Printer System 1. Tip The most common issues that make a printer appear offline are old printer drivers, too many documents sent to the printer, network issues, loose cables, a paper jam or missing paper.
Reset Printer System
Top positive review. The W was popular for its amazing value and print quality. It was also wildly popular because of a neat toner trick to get it to print more pages out of the toner, even when the printer claimed the toner needed replacing. The one big knock of the W was the difficult wireless setup and for being only able to use one network connection at a time-- either Ethernet or WiFi. The DW adds an automatic duplexer and also improves performance. Well that got old and I consolidated to a multifunction printer and the last 3 printers I owned have all been color inkjet MFP's.
The advantages were many but the one drawback was major. I'd finally had enough and sought out a solution. As recently as 3 weeks ago, I was able to purchase the W for my parents for a great price and was going to get one myself but they all went out of stock or had gone up in price. Then I found out that they were being discontinued and the DW was the newer model. I pulled the trigger and have not looked back. The DW is slightly faster at 27ppm vs.
The DW also uses a MHz processor vs. The dimensions are identical except that the DW is half an inch taller and happens to weigh almost a half a pound more. I'm guessing the automatic duplexer is responsible for the slightly larger size. Brother also decided to get cheap and included a starter toner rated for only pages, whereas the W was pages or 2 full reams of paper. I found the Quick Start Guide to be pretty clear and useful for all three connection methods. WiFi configuration is still a bit hokey, but it was easy enough in my opinion.
Install the drivers off of the disc or download them from Brother's website, then plug the USB cable not included into your computer and you're good to go. Ethernet Though the printer's wireless abilities are nice to have, I prefer to use the Ethernet connection to plug the printer directly into my wireless router. This still allows me to print wirelessly from my laptop and via a hardware switch from my desktop. I also don't have to fiddle with the wireless settings and have a stronger, more reliable connection through my router. Using the install wizard, I selected Peer-to-Peer Network Printer as my preferred network print type and was off and running.
I performed the same setup on my laptop over WiFi and installed perfectly. If you don't use MAC filtering, then you have nothing to worry about. Afterwards, I found out that you can print the settings from within the Brother print driver and find the MAC address. WiFi I think a lot of people think they need a WiFi printer to print wireless but most people have wireless routers already that they can just connect the printer to with an Ethernet cable.
A printer with WiFi is really only useful if it won't be attached to your router and want it completely independent. Although, if you are using MAC filtering and not broadcasting your SSID, you'll probably want to reverse those temporarily to configure it then switch it back. I don't really need WiFi so I only performed the install for the sake of reviewing the procedure.
How to Get My Printer Back on a Mac When It Is Offline
The actual print speed improvement is less noticeable but 27ppm is insanely fast. Text output, even really tiny fonts, looked great. Graphics were also very good. Oddly though, Brother decided to add GDI capabilities, which is also known as host-based printing and is typically used on low-end printers that put all the printer processing burden on the PC, rather than on the printer's hardware. For example, Brother's bare-bones, cheap laser printer is GDI only. Even if using a high-end PC might possibly achieve faster to-print speeds, I would think the extra load put on the PC would be a hindrance over just letting the printer's hardware take care of it.
I would personally never buy a GDI-only printer. Lastly, given how recently this printer was released, I'm disappointed they didn't include the better The fan does stay on for several minutes after it prints but shuts off eventually and then becomes totally silent. The sounds of a laser printer are a welcome change from the wonky noises that my inkjet printers made.
DUPLEXER If you decide to use the automatic duplexer, it will add more time to your printouts, but what a convenience to not have to manually flip over sheets of paper. Brother rates the duplexer speed to 10 sides per minute. I've always liked the idea of using both sides of a sheet of paper.
Save them trees! The duplexer on the DW works well and I have not had any jams, knock on the wood of one of those trees I just saved. Aside from having network printing, the duplexer is my favorite feature of the DW. The only downside to using the duplexer is that it has a noticeable curl. A commenter suggested that heavier paper 24 lb as opposed to the more commonly used 20 lb paper might help reduce the curl and paper jams. Unless you are printing a resume, the Toner Saver Mode is more than good enough for daily print jobs. Additionally, Brother laser printers have the ability to upgrade firmware.
Given that the DW is brand new, this is an important ability to note because bug fixes and performance improvements are sure to become available down the road.
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The most current version of the firmware as of this writing is v1. You can also install various administrator utilities for configuration and monitoring BRAdmin. I used BRAdmin to change the Sleep time from 3 minutes to 2. Another neat feature is that you can use web based management by putting the IP address of your printer into a web browser. This is a great way to review settings and other useful information like how many pages you've printed, remaining drum life, serial number, and firmware version. That is ridiculous!
It is so much cheaper than most inkjets, which can cost between 4 cents and 8 cents per page of text. At that price, if my DW's drum needed replacing, I would probably just end up buying a new printer. The drum is rated at 12, pages, which is 24 reams of paper. A lot of factors go into when the drum unit should be replaced but given that I personally don't print more than a ream of paper per year, it would last me 24 years, or basically the life of the printer.
Factoring in the cost of a new drum unit, I calculated the cost per page to only increase to 2. Whenever 3rd party toner cartridges become available, the overall cost is sure to drop even more.
Toner trick. I believe Brother wised up and created the new TN toner specifically to address the toner trick. I could not find any holes or openings in the toner or drum unit that could be covered up like the W's TN toner. As long as I get close to the rated output for the toner, I'm ok with this. One of the reasons why the toner trick for the W was so lauded is because Brother's method for measuring the toner was inaccurate.
The printer status is Offline or Paused. (For Macintosh)
I am hopeful that they have improved their measurement method and the trick is no longer necessary. I love the sheet main paper tray because I no longer have to feed the paper tray on a monthly basis. The manual feed "slot" only accepts one sheet at a time to feed labels and envelopes. Since I use self-adhesive envelopes, I refrained from printing on them. Also, though I was very tempted to, I did not feed any of my inkjet labels through the manual feed slot.
Brother does not recommend using inkjet paper due to the risk of paper jams. I found the multifunctional "Go" button to be confusing. I think a cheat sheet card would have been very helpful to keep all the functions straight. For example, you can hold it down for various lengths of time to make it do different things like reprinting the last print job or pushing it several times in order to continue printing when the low toner warning light comes on.
The DW uses more energy during printing than the W, but less in standby mode. Out of the 11 monochrome laser printers that Consumer Reports tested, only 2 garnered their "Recommended" rating. Both were Brother printers.