Feb 21, 6: Feb 22, 2: Feb 22, 3: Feb 23, 2: Feb 25, 5: Feb 25, 6: Feb 25, 8: Jul 24, 5: Hi I had a kind of same experience. After some weeks I wanted to scan but I couldnot find it. Went through the whole process on the HP site. Took me hours. That does not work as the scan function is not supported in this way. I connected the Officejet with my Time Capsule over Ethernet and that does work fine.
- Step 1: Restart the computer and printer.
- Step 2: Uninstall and reinstall the printer driver and software?
- Step 2: Check the USB connection?
- shift click not working on mac.
Mac can't see HP all-in-one as scanner More Less. Communities Contact Support. Sign in. Browse Search. Ask a question. User profile for user: Attached via USB. Any suggestions on getting the Mac to recognize this device as a scanner? More Less. All replies Drop Down menu.
Loading page content. Mac OS X Speciality level out of ten: Regards, Captfred Ok, I just saw you already tried it, nevermind Message was edited by: Ken Stone Ken Stone. I had same problem and doing this fixed it. Reply Helpful Thread reply - more options Link to this Post. Robin Craren Robin Craren. I read on other blogs that there's no real solution to it other than to buy a new printer with a new scanner.
I had to do that with my Officejet Pro If you installed HP software then run the uninstaller program from HP. Don't do manual delete of HP files.
If you are running Snow Leopard Even if that is your current version then run it again it replaces missing files. Then run Software Update to see if there are updated printer drivers.
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And do not reinstall HP software. The current version of AlisoninVancouver AlisoninVancouver. I spent a long while on phone today with HP. Step 1: Restart the computer and printer Restarting the computer and printer can restore the scan connection and scan options. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.
If the error persists, continue to the next step. Step 2: If problems continue, unplug all other devices from all USB ports on the computer, then use a different USB cable to connect the printer. Reconnect the USB cable: Disconnect and reconnect the USB cable from the printer and the computer. Connect to a different USB port: Connect the cable to a different USB port on the computer.
Bugs & Fixes: Solve scanning problems via HP’s hidden settings
If you are connecting to a USB 3. Disconnect from a USB hub or docking station: If you connected the printer through a USB hub or docking station, try connecting the cable directly to a port on the computer. Try a different USB cable: Use a different USB cable.
HP supports USB cables less than 3 meters 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, the computer might not have sufficient power for the USB ports to detect all of them. Disconnect other USB devices that are not in use. If removing other devices resolves the issue, HP recommends installing a powered hub to connect multiple USB devices. Step 3: Remove and re-add the printer to the Mac Remove the printer from the print queue, and then re-add it to clear any possible error states with the printer setup.
Check if the name of your printer displays in the Printers list. Do one of the following steps, depending on if the printer is listed or not. If your printer is listed , remove and re-add the printer to confirm communication and that the correct driver is used. Click the name of your printer, click the minus sign , then delete the printer.
Once the printer is removed, click the plus sign , click Add Printer or Scanner , click the name of your printer, then continue with the remaining steps. If your printer is not listed , click the plus sign , click Add Printer or Scanner , click the name of your printer, then continue with the remaining steps. Click the Use or Print Using box, then select the name of your printer in the pop-up menu.
Make sure you select the name of your printer and not AirPrint. Selecting AirPrint or a generic driver option from the Use menu can result in limited printer functionality. Select the name of your printer in the Use menu.
Mac can't see HP all-in-one as scanner - Apple Community
Step 4: Uninstall the printer driver and software Resolve scan connection issues by uninstalling the printer software before reinstalling the latest driver. Double-click HP Uninstaller , then follow the on-screen instructions to remove the HP software from the computer.
After completing the uninstall, click the Trash icon on the Dock, then click the Empty button. If HP Uninstaller is not in the applications list, continue to the next step. Double-click the PPDs folder, double-click the Contents folder, then double-click the Resources folder. Click the Trash icon on the Dock, then click the Empty button. Click the Apple menu, then click System Preferences. In the Printers list, click your printer, then click the Minus button to delete the printer.
Continue to the next step. Step 5: Reinstall the latest drivers and software Install the latest print and scan drivers to resolve scanning issues. Depending on your printer and the operating system installed on your Mac, scanning might no longer function from the printer control panel. Then see the other scanning solutions in this document to complete scans from the computer.
Turn on the printer. If your printer is connected to the computer with a USB cable, disconnect the cable from the printer. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer , type your printer model number, and then click Submit. The software results page for your printer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change. Click Download next to HP Easy Start or next to the full feature driver, depending on the option that displays.
Follow the on-screen instructions to set up the printer connection and install the software. If you are prompted to add the printer to the printer queue, click the name of your printer, click the Use or Print Using menu, select the name of your printer in the pop-up menu, and then click Add.
Step 6: Try other scanning solutions Depending on your printer and the installed driver, the scan button on the printer control panel might not function. This does not mean your printer is unable to scan. Instead, use one of the following alternative methods to scan from the computer. If the app does not automatically open, search the Mac for scan , then click HP Easy Scan in the list of results. Place the document or photo printed side down on the scanner glass, then close the scanner lid. If your printer has an automatic document feeder ADF , you can use it to scan multiple page documents at one time.
Do not load photos in the ADF to prevent damage to the photos and the printer.